> For the complete documentation index, see [llms.txt](https://athome-1.gitbook.io/athome-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://athome-1.gitbook.io/athome-docs/welcome-to-glpi-12/helpdesk-portal.md).

# Helpdesk portal

The Helpdesk portal serves as the hub for users with a self-service profile. It streamlines communication and centralizes all IT and logistics-related processes.

<figure><img src="https://2965217165-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBk8u0TPogHtiUd7DaQyf%2Fuploads%2Fgit-blob-65cd09a7b3e85e0a410ff6b39daeb72039f74cfa%2Fhelpdesk-portal.png?alt=media" alt=""><figcaption></figcaption></figure>

### What is the purpose of this portal?

From this self-service area, you can—in just a few clicks:

**Report an incident**: Flag a technical issue (computer failure, printing problem, software bug) and track the progress of its resolution in real time.

**Submit a service request**: Order equipment, request access to software, or ask for assistance.

**Consult the Knowledge Base**: Access practical guides, tutorials, and answers to frequently asked questions to resolve issues independently.

**Reserve resources**: Book loaner equipment (vehicles, projectors, laptops) as needed.

You can customize this space to suit your specific needs and thereby enhance the user experience.

<a href="/athome-docs/administration/entities.md#helpdesk-home" class="button secondary" data-icon="palette">Custom the Helpdesk portal</a>