> For the complete documentation index, see [llms.txt](https://athome-1.gitbook.io/athome-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://athome-1.gitbook.io/athome-docs/tabs/tickets.md).

# Tickets

You can not add a new ticket here, you can just add an existing ticket.

To add a new ticket, see the dedicated page for Tickets

<a href="/athome-docs/assistance/tickets.md" class="button secondary">Go to Tickets</a>

***

## **Link a ticket**

* To link a ticket, select it une the dropdown list
* Select the type of the link
* Click on **Add**

<figure><img src="https://2965217165-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBk8u0TPogHtiUd7DaQyf%2Fuploads%2Fgit-blob-9594b7bf96203a2f9af792d3870919f2c74ce3cb%2Fticket_link.png?alt=media" alt=""><figcaption></figcaption></figure>

***

## **Unlink a ticket**

To unlink a ticket, you need to use **massive actions**

* Select the check box of the ticket(s)
* Click on **Actions**
* Select **Unlink ITIL Object**
* Select **ticket**
* Select the ticket concerned
* Click on **Delete permanently**

<figure><img src="http://127.0.0.1:8000/_images/changes-unlink.png" alt=""><figcaption></figcaption></figure>
