> For the complete documentation index, see [llms.txt](https://athome-1.gitbook.io/athome-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://athome-1.gitbook.io/athome-docs/assistance/tabs/statistics.md).

# Statistics

With statistics, it is possible to see all the stages of ticket processing in a list view.

These statistics take into account the :

* Opening date;
* TTO (Time To Own);
* TTR (Time To Resolve);
* Resolution date (change to closed status);
* Differents times :
  * Take into account;
  * Resolution;
  * Pending;

<figure><img src="https://2965217165-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBk8u0TPogHtiUd7DaQyf%2Fuploads%2Fgit-blob-01cda7b059c869b8023dd012d750673536d2bba2%2Fstatistics_ticket.png?alt=media" alt=""><figcaption><p>Ticket statistics</p></figcaption></figure>

If the SLAs are not met, the line concerned (TTO or TTR) will be highlighted in red.

<div align="left"><figure><img src="https://2965217165-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FBk8u0TPogHtiUd7DaQyf%2Fuploads%2Fgit-blob-290075f39daf03b4f59c7faa066086bf1d302ccc%2Fstatistics_ticket_sla.png?alt=media" alt=""><figcaption><p>SLA overdue</p></figcaption></figure></div>

You can also obtain more comprehensive statistics (graph, ticket by group, over a given period, etc.) on all your tickets using the [statistics ](/athome-docs/assistance/statistics.md)tab in the **assistance** module.